SUPPORT PORTAL
Your Connection to Our Customer Service Portals
Software Vulnerability Update (CVE-2021-44228):
Finvi is tracking a new vulnerability which affects the Java logging log4j library. Download our advisory from the Finvi Community site, or contact your Client Success Manager or log a support ticket for a copy.
Our client service portals provide you with Finvi's latest product and services resources, including:
- The latest product release notes
- A knowledge base filled with in-depth product material
- Discussion forums
- Access to log and view support issues
You must be a Finvi client to access these portals. If you don’t have a login, click the appropriate button below and register today to get started!
Finvi Community
You can visit the Finvi Community to log cases for support, collaborate with your peers and Finvi employees in discussion topics and discussion groups, and review knowledge base articles and other documentation about your current products and services.
Product Support for Artiva HCx®, Artiva HC®, Artiva RM®, FACS®, Contact Savvy® and Guaranteed Contacts®: 765 . 751 . 7200
Product Support for The Collector System®, RevQ®, ManageMed®, RPCS®, Ajility® and Finvi Payments (formerly SwervePay): 800 . 488 . 4420
If you have questions related to a charge listed on your statement payable to Finvi Payments, please call: 888 . 282 . 8200
The Role of AI in Collections
AI is no longer a “nice to have.” It is now table stakes, and the effective use of AI is becoming critical for collections agencies to increase collections without increasing costs.
Payment Portals: The Checklist Approach
Before launching your third-party collections payment portal, review these important and necessary elements to see if your portal checks all the boxes and is ready for prime time.
Update and Thrive: Stay Current with Artiva HCx
If you’re not on the latest version of Artiva HCx, you are missing out on a host of features designed to improve the efficiency and performance of your organization.
